December 2019 Holiday Special - Free Shipping within the continental U.S. - Use code DECFREESHIP

RETURNS

Exchanges and Upgrades

We understand that for most people this product is a new concept with little previous personal experience to help guide purchase decisions. It's anticipated that the first unit ordered may not prove to be the best choice for a given sleep discomfort. In consideration of this, we offer the following options to our customers:

Case One: You have purchased a 2 Fan unit and wish the greater power of our 3 Fan unit.

Case Two: You purchased a 'Cool Flash' model and now prefer to set the power level from a wired slider, giving up the Auto-Off Timer & Wireless Button. Essentially selecting the 'Cool Sleep' over the 'Cool Flash' controller.

For the above situations:

  • Request RMA number and return your current unit to us according to our Return Options

  • We will either charge or credit your account for the difference

  • You pay the shipping charges incurred for the exchange

  • We will extend the trial period to 45 days (total) to test the new unit

Case Three: You have purchased the 'Cool Sleep' slide controller and decide you want the Auto-Off Timer and Wireless Button.

In this situation you have a choice. You may:

  • Follow the steps outlined above to return your existing unit, or

  • Purchase the add-on Timer/Wireless Button combo and replace the slide controller you currently use. It's easy and it has exactly the same features as the 'Cool Flash' model.

Case Four: The standard Support Brace accessory does not fit your bed because your mattress is too thick, (greater than 19") or cannot accommodate the 22" long vertical brace component.

  • Just purchase the Extra Long Support Brace or request a modification of the standard brace to shorten the vertical bracket to the thickness of your top mattress. Use the shipping box to return the original brace cover the shipping charge back to us for the exchange.

Return Options

30 Day Free Trial

We offer the first 30 days of use as a free trial. Your credit card is charged when we ship the unit to you. If we get notification from shipper that product is enroute back to us within 40 days (30 days for testing + 10 days to allow time for shipping). We must receive it in like-new condition to issue a full refund to your credit card - including your original shipping cost.

*Please Note: Our refund terms for the 30 day free trial do not include crediting back to you shipping charges over $25. if product was shipped to a location outside the 48 contiguous states or if you requested expedited shipping when you ordered.

 

How to Return

Above all, we want you to be happy
with your Night Bliss purchase.

If our product isn't working out for you, we offer the first 30 days of use as a free trial. Your credit card is charged when we ship the unit to you, but if we receive it back within 40 days (to allow time for shipping) and in original condition, we will issue a full refund to your credit card - including the original shipping cost.

Steps to follow if you are returning your Night Bliss under our Free Trial or 6 Month Use Plan offers:

  1. Email or call our main office number during normal working hours (9:00-5:00 M-F Pacific time) and obtain an Return Merchandise Authorization (RMA) number from us. Units returned without an RMA provided by Night Bliss cannot be processed for credit.

  2. Please be prepared to provide:

  1. The name of original purchaser

  2. Your phone number and best time to call

  3. Your email address

  4. A description of the reason you are returning the unit (Please be specific, as we really want to know why it didn’t work for you.)

Once you receive the RMA# from us,
please follow these instructions:

  • Both the Night Bliss air blower unit and the wireless activator button need to be returned together. We suggest keeping the original box and packing until you are sure you won't be needing it.

  • The Mounting Brace and Courtesy Bar components also need to be returned at the same time for credit. Take care to repack unit carefully to protect contents from damage during shipping.

  • Take the box to your local UPS.

  • Email us the tracking number as soon as possible, along with the RMA #.

  • Upon receipt and inspection of your unit confirming condition, we will issue the appropriate credit to the original charge card that was used to make the purchase. If returned under the 30 day Free Trial offer, the credited amount will include up to $30 of your original shipping cost.